Cancellation & Returns

 

Cancellation & Return Policy - FREEBSY

At FREEBSY, we understand that sometimes circumstances change, and you may need to cancel or return your order. We strive to make this process as smooth and convenient as possible for our customers. Please review our cancellation and return policy below:

  1. Cancellation Policy:

    • You can cancel your order free of charge within 24 hours of placing it. Please contact us immediately at nawade01@gmail.com to request cancellation.
    • If your order has already been processed and shipped, it cannot be cancelled. In such cases, you may proceed with a return as outlined in our return policy.

  2. Return Policy:

    • FREEBSY offers a 30-day return window from the date you receive your order.
    • To initiate a return, please contact our customer support team at nawade01@gmail.com within the 30-day period.
    • The product must be returned in its original condition, including all accessories, packaging materials, and documentation.
    • Returns must be sent back in a secure and trackable manner to ensure safe delivery.
    • Once we receive the returned product and verify that it is in its original condition, we will process a refund to the original payment method.

  3. Conditions for Returns:

    • Products must be unused, undamaged, and in the same condition as when you received them.
    • Items must be in their original packaging with all tags and labels attached.
    • We reserve the right to refuse returns that do not meet these criteria or are outside the 30-day return window.

  4. Refund Process:

    • Upon approval of your return, we will process a refund to the original payment method within 5-7 business days.
    • Refunds are for the product price only and do not include shipping charges unless the return is due to a fault on our part.

  5. Exchange Policy:

    • FREEBSY does not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

  6. Faulty or Defective Products:

    • If you receive a faulty or defective product, please notify us immediately. We will arrange for a replacement or refund, including any applicable shipping charges.

  7. Contact Us:

    • If you have any questions or need further assistance regarding cancellations or returns, please reach out to our customer support team at freebsycontact@gmail.com. We're here to help!

Thank you for choosing FREEBSY. Your satisfaction is our priority, and we strive to ensure a positive shopping experience for every customer.